物流政策

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping at NightLightStore. Below is everything you need to know about our shipping process.

Order Processing

- All orders are processed within 5 business days (Monday–Friday, excluding holidays).
- Orders placed after 5:00 PM EST or on weekends will be processed the next business day.
- You will receive a confirmation email once your order has shipped, including a tracking number.

During peak seasons or promotional periods, processing may take an additional 1–2 business days.

Shipping Rates & Delivery Estimates

Standard Shipping — 7–15 business days — $4.99 (Free on orders over $49)
Express Shipping — 3–7 business days — $12.99
Priority Shipping — 1–3 business days — $24.99

Delivery times are estimates and may vary due to carrier delays, weather, customs clearance, or peak season volumes. We are not responsible for delays caused by carriers.

International Shipping

We ship to the following regions: United States, Canada, United Kingdom, Australia, and most European Union countries.

- International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
- The recipient is responsible for any additional charges upon delivery.
- We do not mark merchandise values below the actual price or mark items as gifts.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

If you do not receive a tracking number within 3 business days, contact us at amy20260101#(#change to @)outlook.com.

Lost, Stolen, or Damaged Packages

- Lost in transit: If your tracking shows delivered but you have not received the package, check with neighbors and your local post office first. If unresolved after 48 hours, contact us and we will open a carrier investigation.
- Stolen after delivery: NightLightStore is not responsible for packages stolen after confirmed delivery. Please ensure a secure delivery location.
- Damaged on arrival: Photograph the package and item immediately and contact us within 48 hours. We will arrange a replacement or refund.

Incorrect Address

If you enter an incorrect shipping address:
1. Email us immediately at support@nightlightstore.com with your order number and correct address.
2. If the order has not shipped, we will update the address at no charge.
3. If the order has already shipped, reshipment will be at your expense.

Contact

- Email: amy20260101#(#change to @)outlook.com
- Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

We reserve the right to update this shipping policy at any time. Changes take effect immediately upon posting.